Privacy — How we handle your data
Your information stays yours.
Lumina collects only what we need to design, install and support your smart-home project. This page summarises what we collect, why, and how long we keep it.
Last updated — May 2026
Information we collect
When you submit a project brief or contact us, we collect your name, email, phone number, project location, and the details you provide about the home. We do not track you across other websites or sell any data to third parties.
How we use it
Your information is used to respond to your enquiry, prepare a project proposal, coordinate site visits, and provide ongoing support after install. Service-side telemetry (e.g. for installed smart-home hubs) is governed by the manufacturer's own policy.
How long we keep it
Enquiry data is kept for up to 24 months. Active client data is retained for the duration of the engagement plus 7 years for accounting and warranty purposes. You can request earlier deletion at any time.
Your rights
You can request a copy of what we hold, ask us to correct it, or ask us to delete it. Email sales@luminasmart.io with the subject "Data request" and we will respond within 30 days.
Contact
For any privacy question, write to sales@luminasmart.io or use the contact form. This page may be updated to reflect changes in how we handle data; the date above marks the last revision.